Placing and managing your requests

Tips on completing the document delivery request form:

• Check the catalogue first before making a request
• Provide as much accurate bibliographic information as possible to assist staff to quickly locate the correct item
• Use Notes to send additional comments to staff eg
  • Note if it is missing from shelves to avoid automatic cancellation of the request
  • Most requests within Australia will be completed within 2 weeks. However, if item is required urgently, use the Need-by Date to indicate when you must have it by
• Students will be requested to seek approval from supervisors or subject librarian for items attracting a higher cost eg overseas or rush / urgent requests
• Students eligible for off-campus services can select Off Campus Services in Pickup Location for postal delivery. This option is generally unavailable for on campus students and staff
• Select Email post to web to access your document on a web site for a limited period (14 days)
• Tick the copyright declaration box to submit the request

Managing your requests

• Notification from vmou@relaisill.com will be sent to the email address you nominated on the request form to:
  • confirm receipt of request and send all other related messages
  • deliver electronic documents as:
    • E-mail (attached file) or,
    • E-mail post to web
      delivery will upload the document to a website where it will be available to view for 14 days or up to 5 times. A link to the document will also be available from List All Requests
• Select List All Requests in the request form to view a list of all requests you have placed
• Select List Open Requests to view any outstanding requests
• Select Request Number or Query Request for more detailed progress information.

  Status	Message
  Processed	action has been taken by staff such as request has been sent to a supplier
  Delivered	action has been completed ie document / ILL loan has been sent to patron / available to pickup from a branch library or has been cancelled
  No status message	request has not been processed by staff

• You can send messages to local staff or request to cancel from Request display
• Contact document delivery staff if you have not received your item or any communication from library staff after 3 weeks

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