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Library users survey 2007
Outcomes
The
library uses survey results to prioritise what issues it will focus on in
the coming years. By looking at where a statement was rated as high in
importance, but the library's performance was rated low, we can see where
you think we most need to improve. Anything with a 'gap' greater than 2 is
statistically significant. Results showed no gap scores of greater that 2, which is a positive result. However, there is one potential improvement opportunity because the variable has a gap score just below 2: Access to computers to support study/research is adequate (1.94).
The top ten gaps
are listed in the menu on the left and addressed individually, including
your comments and how the library is responding.
Seven areas are common to 2007 and 2005. All but one area showed a decrease in the gap between importance and performance, namely, computer access, electronic resources, library collection, opening hours, photocopying and printing facilities, and library catalogue. Individual seating showed an increase in the gap.
2007
Top 10 Gaps |
Mean |
2005
Top 10 Gaps |
Mean |
| Access to computers to support study/research is adequate |
1.90 |
Number of computer workstations is
adequate |
2.51 |
| Individual seating is adequate |
1.35 |
Computer facilities/electronic
equipment are adequate |
189 |
| Quiet study facilities are adequate |
1.25 |
Photocopying and printing facilities
are adequate |
1.56 |
| The library collection is adequate for
my needs * |
1.20 |
The library collection is adequate for
my needs |
1.41 |
| Opening hours meet my needs * |
1.21 |
Electronic resources (e.g. databases, online journals and books) are easily accessed |
1.38 |
| The library catalogue is easy to use * |
1.20 |
Opening hours meet my needs |
1.24 |
| Access to electronic resources is easily available * |
1.13 |
The library environment is conducive to study |
1.22 |
| Course-specific resources are easy to find and access |
1.14 |
Individual seating is adequate |
1.18 |
| Library catalogue provides clear and useful information * |
1.03 |
Prompt corrective action is taken regarding missing books and journals |
1.17 |
| Photocopying & printing facilities are adequate |
0.91 |
Library catalogue provides clear and useful information |
1.04 |
N.B. Factors marked * are also top 10 importance variables for 2007.)
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Common to 2007 and 2005 |
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Unique |
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enquiries: current students/staff | public users, online chat,
or phone +61 3 9905 5054
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your feedback and suggestions: current students/staff | public users
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