Library users survey 2007

What you rated as important in 2007 compared to 2005

Six statements in the top ten most important variables overlap with the 2005 result. There has been a slight increase in importance scores for adequacy of opening hours and the fairness and helpfulness of staff since the last survey, meaning users now see these factors as slightly more important. Two variables relating to the adequacy of the library collection and the clarity and usefulness of information have slightly decreased in importance. Library staff provide quality service remained stable.

Three new statements joined the top ten statements ranked as important in 2007: The library catalogue is easy to use, The library web site is easy to use, and Course-specific resources are easy to find and access. On the other hand, three statements among the top ten in importance in 2005 dropped out of the list in 2007: Library staff provide accurate answers, Library web pages provide clear and useful information, and Computer facilities/electronic equipment are adequate.

Only one statement’s importance ranking has changed significantly by +0.21: Library staff are friendly and helpful.