Photocopying and printing facilities showed significant improvement while group study facilities improved slightly. However, the adequacy of individual seating and access to computers remain a concern. Four new statements added to the 2007 survey will be tracked. These relate to facilities for quiet study, using personal laptops and wireless access.
None of the statements had significant increases in the gap score from 2005 indicating areas of concern (ie an increase in the gap by 0.2 or more). However, one issue with an increase of 0.19 could be addressed before it becomes significant:The Library keeps me informed about new services, resources and collections.
|
May 2007 - Gaps |
2007 Mean |
2005 Mean |
Difference |
|
Access to computers to support study/research is adequate
|
1.90 |
1.89 |
+0.01 (worse) |
|
Individual seating is adequate
|
1.35 |
1.18 |
+0.17 (worse) |
|
Quiet study facilities are adequate
|
1.25 |
|
|
|
The library collection is adequate for my needs |
1.20 |
1.41 |
-0.21 (improved) |
|
Opening hours meet my needs
|
1.21 |
1.24 |
-0.03 (improved) |
|
The library catalogue is easy to use
|
1.20 |
|
|
|
Access to electronic resources is easily available |
1.13 |
1.38 |
-0.25 (improved) |
|
Course-specific resources are easy to find and access
|
1.14 |
|
|
|
Library catalogue provides clear and useful information
|
1.03 |
1.04 |
-0.01 (improved) |
|
Photocopying & printing facilities are adequate |
0.91 |
1.56 |
-0.65 (improved) |
|
Off-campus access to electronic information resources & services is adequate |
0.88 |
|
|
|
The library web site is easy to use
|
0.87 |
|
|
|
Library web pages provide clear and useful information
|
0.83 |
0.90 |
-0.07(improved) |
|
Prompt corrective action is taken regarding missing books and journals |
0.78 |
1.17 |
-0.39(improved) |
|
Group study facilities are adequate
|
0.79 |
0.82 |
-0.03 (improved) |
|
The Library provides clear and accurate answers/responses to my queries
|
0.70 |
0.53 |
+0.17 (worse) |
|
Online help services are adequate |
0.67 |
|
|
|
Materials are processed rapidly for inclusion in the collection |
0.63 |
0.88 |
-0.25 (improved) |
|
The Library keeps me informed about new services, resources and collections
|
0.63 |
0.44 |
+0.19 (worse) |
|
Books and journals are reshelved quickly
|
0.60 |
0.74 |
-0.14 (improved) |
|
Library staff provide quality service
|
0.54 |
0.50 |
+0.04 (worse) |
|
Inter-library loan requests are filled promptly
|
0.56 |
0.64 |
-0.08 (improved) |
|
Facilities for using personal laptops are adequate
|
0.54 |
|
|
|
Library staff are readily available to assist me |
0.52 |
0.73 |
-0.21 (improved) |
|
Requests for inter-campus loan are filled promptly
|
0.53 |
|
|
|
The Library is an innovative and proactive organisation
|
0.51 |
0.54 |
-0.03(improved) |
|
The Library clearly describes the services on offer
|
0.50 |
0.57 |
-0.07 (improved) |
|
Library staff are proactive in their dealings with me
|
0.46 |
0.55 |
-0.09 (improved) |
|
Library staff take an interest in me and my needs
|
0.44 |
0.45 |
-0.01(improved) |
|
Library information guides are clear and useful
|
0.42 |
0.28 |
+0.14 (worse) |
|
Library staff are friendly and helpful
|
0.42 |
0.37 |
+0.05 (worse) |
|
Adequate signage exists within the library
|
0.37 |
0.41 |
-0.04 (improved) |
|
Library staff respond to my suggestions and ideas
|
0.29 |
0.18 |
+0.11 (worse) |
|
Library
staff display professionalism |
0.20 |
0.11 |
+0.09 (improved) |
|
Library staff treat me fairly and without discrimination
|
0.14 |
0.21 |
-0.07 (improved) |
|
Wireless facilities are adequate
|
0.11 |
|
|
| Information skills classes assist me in my study |
0.01 |
|
|
| Library classes and tutorials meet my needs |
-0.09 |
-0.19 |
+0.10 (worse) |
| Services for clients with disabilities are adequate |
-0.35 |
-0.76 |
+0.41 (worse) |
