1. Introduction

Monash University Library is one of Australia's leading academic libraries, with a long-standing reputation for technological innovation and excellence in customer service.

The resources and services of the Library play a key role in enabling and supporting the high standard of learning, teaching (education) and research at Monash University.

The Library has eight libraries in Australia and supports two overseas campus libraries located in Malaysia and South Africa. The Australian library collection comprises over 3.1 million items with access to thousands more resources via electronic networks.

The Library serves a population of approximately 55,000 students and over 6,700 staff located in the various faculties and administrative units of the University. The Library has four operational divisions, comprising Central Services, Client Services – Science, Health and Engineering, Client Services – Humanities and Social Sciences and Information Resources. In excess of 256 professional and non-professional, continuing and casual staff are employed by the Library to service the various needs of clients.

In 2007 the Library assumed responsibility for the University’s language and learning services, which are managed through the Learning Skills Unit. The Library has also been responsible for monitoring copyright compliance and providing advice on copyright for a number of years.