Appendix C: Services to user groups

The Library's core business is to provide services to Monash University staff and students.

Staff, undergraduate and postgraduate students are entitled to full membership of the Library including borrowing rights in accordance with Library rules and access to Library-provided electronic resources.

The Library recognises the importance of making its resources available more widely, as part of the international network of libraries, and has defined borrowing and access to resources entitlements for various groups of users.

All user groups are entitled to:

advice about services, collections that they are entitled to borrow and the conditions of use
access to the Library's online catalogue
print and online guides to Library services and resources
access to help services to varying degrees
use of photocopiers
advice about exhibitions and special events.

Key additional services, resources and facilities for Library user groups are provided in the table below.

Undergraduate students	Borrowing rights Course material and resources for independent learning Information literacy and learning skills programs Flexible, responsive, comfortable study facilities on campus Appropriate and functional support equipment (computers, printers, photocopiers) on campus Timely and user-friendly access to resources
Postgraduate students	Extended borrowing rights Research resources Advanced information literacy and learning skills programs Appropriate facilities for study and research Document delivery services
Academic staff	Extended borrowing rights Assistance in selecting course material Provision of online course reading lists Assistance in providing information literacy programs Research resources Assistance in use of resources Document delivery services
General staff	Extended borrowing rights Work-related resources
Off-campus users	Borrowing rights Postal loans of books and supply of journal articles
Students and staff from other Victorian and Australian universities	Reciprocal borrowing (limited)
Retired staff, Council members, honorary members, current staff members' spouses	Restricted borrowing rights
Monash College Pty Ltd students	To be defined in a service level agreement
Monash teaching staff in affiliated medical institutions	Extended borrowing rights Document delivery services
Staff and students at Monash international campuses and in offshore partnership arrangements	Entitlements defined in service level agreements negotiated with Monash University Library
Alumni	Restricted borrowing rights Discounted Library membership Access to selected electronic resources
Friends of the Library	Restricted borrowing rights Discounted Library membership
Third party tenants (STRIP, Synchrotron, schools, TAFEs and educational providers)	Restricted borrowing rights Services defined in contractual agreements for use of facilities, lending and access rights
Persons with disabilities (Registered Monash users)	Borrowing rights Specialised assistance, access, facilities and equipment
General public, visitors	Borrowing rights through fee-based membership Access to electronic resources through walk-in use terminals at each branch of the Library
Open Universities Australia	Restricted borrowing rights Online reading lists Electronic resources