4. Objectives, issues, and key strategic initiatives 2008-2010

Key Area 7: Partnerships

Objective: To align with the University's defining themes of innovation, engagement, internationalisation and global development to support the wider Monash community. Improve services through co-operative arrangements with CAUL, CAVAL, ARLAC, AARLIN and the University of Melbourne/Monash protocol and build on these relationships for the benefit of all Australian libraries, including achieving greater buying power

Ongoing Activities:

To support Monash students and staff in Monash affiliated hospitals, teaching and research locations;
To support international campuses and partnerships;
To provide services as appropriate to Monash partner organisations and commercial operations on campus;
To participate in a range of other collaborative endeavours to further Monash goals;
To support alumni access to Monash resources;
To support the University’s internationalisation activities on and off campus.

Issues: Partnerships are part of Monash Directions 2025 expectations, and occur in a complex range of forms. This presents challenges to the Library, which must be responsive while also analysing the costs of access for various groups.

The Library needs to ensure that it is included in the early stages of University, academic, campus and commercial co-operative project planning, in order to avoid service and support difficulties. This is particularly true of international course and campus development, where the issue of quality of service delivery is paramount, and where the Library has a key role to play.

There is a need to clarify services and resources that can be provided to third party tenants, such as commercial enterprises on campus, schools and TAFEs and other entities that are included in University agreements. Licence agreements with vendors must reflect the University's span of involvement, and it must be clear what service levels are expected and able to be provided.

A priority area at present is the support provided to the campuses in Malaysia and South Africa, which need to be supported by the resources and expertise of the Library in Australia in these formative years.

The Library’s collaboration with other academic institutions provides valuable opportunities for enhancing services and improving operational effectiveness, and must therefore be nurtured.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
7.1 Support optimum development of Monash libraries at Monash University Sunway campus and Monash South Africa	Implement service level agreements with Sunway and South Africa campuses. Provide advice on staffing and the operational environments of the new libraries for the Monash University Sunway campus, including Monash University Malaysia Medical School and associated hospitals, and Monash South Africa campus.	SLA implemented. Advice given.	University Librarian; Directors.
	Conduct training programs for international librarians.	Training given.	Library Planning Executive; relevant operational staff.
	Review building facilities against Facility Master Plan.	Reviews completed.	Director, Information Resources; Director, Central Services.
	Provide advice and assistance to Sunway campus and Monash South Africa on building and providing access to library collections.	Advice and assistance given as needed.	Director, Information Resources; Director, Central Services.
	Implement policy for Lending Services and Document Delivery between Sunway campus and Monash South Africa.	Policies implemented.	Directors, Client Services; Director, Central Services.
7.2 Support Monash University’s partner institutions.	Create and maintain policies to govern rights of staff and students at partner institutions.	Policies created and current.	University Librarian; Directors.
7.2 Support Monash University’s partner institutions.	Ensure that the Library is involved in preliminary discussions with proposed partner institutions to clarify what services the Library can offer.	Early involvement in partnership discussions and clear definition of Library services to partner institutions.	University Librarian; Directors.
7.3 Review resource access for Library users including alumni, third party tenants on campus, schools, TAFEs, Monash-affiliated hospitals, Open Universities Australia students enrolled in Monash-taught units.	Create and keep current policies to govern access	Policies are created and current.	University Librarian; Directors.
	Develop service level agreement with Monash College.	Service Level Agreement is endorsed.	Director, Central Services.
7.4 Review existing fee-for-service agreements on a regular basis.	Conduct regular reviews of fee-for-service agreements and make recommendations accordingly.	Reviews conducted and recommendations acted upon.	External Client Services Manager. .
7.5 Provide leadership in the ARLAC Consortium for purchasing monograph resources	Implement the outcomes of the ARLAC Request for Proposal	Maximum value from expenditure is achieved on books and ancillary services though consortium purchasing for Victorian and South Australian libraries.	Director, Information Resources.
7.6 To contribute to activities for the University's 50th anniversary celebrations	Contribute to committees and working groups planning activities for 2008.	Staff participated to planning and development of group’s activities.	University Librarian; Directors, nominated staff.
	Hold the Monash University Rare Books Exhibition "50 Rare Books Representing 50 years" official opening 7th May.	Exhibition successfully held	University Librarian, Rare Books Librarian , Director, Information Resources
	Investigate compilation and publication of a history of the Monash University Library	History published.	University Librarian, Directors