4. Objectives, issues, and key strategic initiatives 2007-2009

Key Area 3: Lending Services

Objective: Support teaching, learning and research by making course-related and research collections readily available for undergraduate and postgraduate students and staff.

Ongoing Activities:

To provide loans services from any branch of Monash University Library;
To provide reserve collections and electronic reading lists;
To provide access to special and off-site collections;
To facilitate access to other libraries' collections;
To obtain materials from other libraries for postgraduate students and staff.

Issues: Students, regardless of their place or mode of study, need to locate resources promptly. In order to support changing course and campus requirements, the Library moves items in its collections to the campuses at which they are needed.

There needs to be prompt and ready access to open collections and delivery of items from closed or limited access collections.

Wide-ranging research undertaken by staff and postgraduates calls for Library staff to draw on resources held at Monash University Library and worldwide. To support such research, the Library obtains research materials not held by Monash libraries from external suppliers, often at considerable cost.

The Library participates in a number of co-operative borrowing schemes that require relatively high levels of management to ensure proper protection of Monash University collections.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
3.1 Improve the efficiency of the readings and reserve service.	Establish an electronic reading list service delivery model.	Electronic reading list service delivery model completed.	Directors, Client Services; Director, Information Systems; Readings and Reserve Co-ordinator.
	Evaluate and recommend an electronic readings management system.	System has been recommended.	Director, Information Systems; Directors, Client Services; Readings & Reserve Co-ordinator.
3.2 Improve the efficiency of Lending Services.	Review the holds process and seek further improvement in providing intercampus loans.	Review completed and identified improvements implemented.	Director, Client Services HSS; Lending Services Librarian.
3.2 Improve the efficiency of Lending Services.	Review the SMS notification service.	Review completed and recommendations made on continuing the service.	Director, Information Systems.
3.3 Extend digitisation to support international students and campuses.	Expand digitisation service to international campuses.	Digitisation available and occurring at / for international campuses.	Director, Information Systems; Readings and Reserve Co-ordinator.