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Annual Report 2004
 

Goal 5: Partnership Services

In 2004 the library worked to align with the university's defining themes of innovation, engagement, internationalisation and global development to support the wider Monash community and improve services through cooperative arrangements.

Supporting Monash University health sciences students and staff in hospitals and other teaching locations

Providing more resources and expertise for teaching hospitals

Providing quality library services to the Faculty of Medicine, Nursing and Health Sciences staff and students is one of the more complicated challenges for the library, due to the scattered locations and ever increasing number of hospitals involved in the faculty's teaching program. Currently the library supplies funding for resources and/or staffing for library services in all of the faculty's major teaching hospitals, including:

  • The Alfred Hospital;
  • Monash Medical Centre;
  • Box Hill Hospital; and
  • Latrobe Regional Hospital.

Monash University Library serviced new teaching hospitals in Gippsland, Bendigo and Mildura for the first time in 2004, and the number of titles purchased for our previously existing hospitals was increased. Total number of titles ordered and catalogued for hospitals in 2004 was 1988, up from 838 in 2003. Monash students and staff in hospitals can also access electronic resources to support their teaching and learning.

To facilitate the coordination of library services provided by the hospital libraries to Monash University staff and students, the Director, Client Services-Science Health Engineering, convenes the Hospital Librarians Committee, which meets three times a year.

Library staff from the faculty team for Medicine, Nursing and Health Sciences regularly present information literacy tutorials for Monash University staff and students located in the hospitals, and represent the university on hospital library committees such as:

  • the Southern Health Library Network Committee,
  • the Ian Potter Advisory Committee; and
  • the Ian Potter Management Committee.

Three members of the team visited various School of Rural Health facilities in mid-year to meet staff, students and hospital librarians, present information literacy classes and review computer equipment and access to electronic information for clients.

A trial was conducted to ensure that medical students and staff in rural areas and students in the Bachelor of Nursing / Bachelor of Rural Health can easily obtain items from Monash University Library

Supporting overseas campuses and partnerships

Conducting training for Malaysian librarians

In June 2004 Monash University Library conducted a training program for a group of librarians from the Malaysian Library Association, Persatuan Pustakawan Malaysia. The program focussed on the delivery of library services in the digital era and provided participants with an overview of how the library manages its resources.

Participants also gained hands-on experience by spending time in key library sections such as reference and loans. The group comprised 12 librarians from tertiary institutions across Malaysia andthe National Library in Kuala Lumpur, as well as two librarians from Monash University Malaysia.

Supporting international students on campus

In 2004 the library provided special services to 2146 international students on campus, 1245 of whom were students enrolled at Monash College, 857 were from courses run by Monash University English Language Centre (MUELC) and 44 were from Monash International Short Courses.

In all, library staff facilitated 98 information literacy classes and 10 library tours for students of Monash International, specifically:

  • four Train the Trainer sessions (all provided by librarians for Monash International teachers);
  • 47 introductory library skills sessions (seven of these were given by librarians; 40 by MUELC staff with assistance from library staff);
  • 47 database and subject searching skills sessions (all given by librarians); and
  • 10 library tours.

Conducting a Train the Trainer program for Monash University English Language Centre

Early in 2004 a decision was made to change the way information literacy classes were delivered to Monash University English Language Centre students. Preparation of training materials for classes to be run at Monash International was discussed at meetings between Monash International teaching staff and library representatives and then the library prepared a program. The first classes were held in April 2004.

Library staff gave Train The Trainer classes and library tours to the Monash International teachers involved with these MUELC courses. Teachers were assisted by library staff in giving the first basic information literacy session, with the library providing exercises and brochures for each class.

The second session was designed to teach database and subject searching skills, so qualified librarians conducted these classes. All sessions are held in the excellent facilities at Monash International, providing practical experience for students in familiar surrounds.

This program has been judged successful based on excellent feedback by Monash International staff. The classes are specifically tailored to the needs of MUELC students so they are able to absorb more information than in standard library classes.

Providing access to online resources for Malaysia and South Africa campuses

Whenever possible, Monash campuses in Malaysia and South Africa were included in new and renewed licences for access to electronic resources. This enables Monash students and staff at overseas campuses to access these resources through the web.

In 2004 the library extended coverage of South African online journals. Access is now provided to the 85 titles in the South African electronic journal collections - business and finance and social sciences and humanities. This is a shared subscription with Monash South Africa, with access for all Monash campuses, including Malaysia.

The library is also providing access to Digital Imaging Project of South Africa (DISA). The first phase of the DISA project, South Africa's Struggle for Democracy: Anti-Apartheid Periodicals, 1960-1994, has made accessible online forty selected periodical titles presenting a wide spectrum of political views published during these years and a diversity of subjects.

Library staff have also worked with counterparts at Monash Malaysia to improve coordination of the selection and licensing of electronic resources.

Designing a new library for the Malaysian campus

The library has been involved with the design of a combined Library and Learning Commons to be a showpiece at the heart of the new Monash University Malaysia campus, in Kuala Lumpur. In September 2004, the Director, Information Systems undertook a workshop of the learning commons concept and the library's Facilities Master Plan with key stakeholders at Monash University Malaysia. The schematic design for the new library has been approved and work on the design is in progress to be completed in 2005.

Providing access to the Rare Books Collection for overseas and national visitors

Claire Kilner, a researcher for the new edition of the Cambridge Bibliography of English Literature, visited to review the library's Jonathon Swift collection. Other visitors included Almat Boehme, the Music Librarian from the University of Scotland; David McKitterick, the Librarian of King's College Cambridge; and Sydney poet, Paul Knobel.

  group photograph of visiting Malaysian librarians

Twelve participants from Malaysian Library Association, Persatuan Pustakawan Malaysia undertook a ibrary training program designed and delivered by Monash University Library staff in Victoria.

Participating in a range of other collaborative endeavours

Situating an IT help desk in the Sir Louis Matheson Library

Information Technology Services (ITS) help desk relocated from the Clayton campus centre to the Sir Louis Matheson Library in late 2003. Staffed from 9am to 5pm on weekdays during the academic year and for fewer hours during the semester break, the desk welcomed a total of 16,327 queries during the 2004. ITS staff provided help on a number of technology problems in areas such as student accounts, student user name and authorisation processes as well as assistance with university-supported software.

Collaborating with Melbourne-based Asian research libraries

In 2004 the Melbourne Asian Research Libraries Consortium (MARLC), which comprises Monash University Library's Asian Studies Research Collection and the University of Melbourne's East Asian Collection, was renamed Asian Libraries in Melbourne (ALIM).

Supporting alumni access to Monash resources

Providing library memberships for alumni

The library provided 393 annual library memberships to Monash alumni in 2004. Three hundred and seventeen of these were new applicants, and 76 were renewals of previous alumni library memberships. This membership gives Monash alumni access to not only the print resources of the university but also to the ProQuest suite of online resources. Access to databases proved popular amongst alumni members, who downloaded a total of 3806 articles.

  graph showing majority of queries at ITS help desk in the Matheson Library

The majority of queries taken at the ITS help desk in the Matheson Library related to printing (9410). Other common queries related to student accounts (4314) and the student (software and operating) environment (2315).

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