|
|
|
Statistics
| 4. Serving library users |
| 4a. Information literacy (training in using library and information resources) |
| |
2003 |
2002 |
% change |
| Sessions |
1 255 |
1 642 |
-23.6 |
| Participants |
19 425 |
20 261 |
-4.1 |
| Staff contact hours |
1 525 |
1 587 |
-3.9 |
|
| 4b. Inquiries |
| |
2003 |
2002 |
% change |
| In person |
307 013 |
327 185 |
-6.2 |
| By telephone |
18 099 |
18 680 |
-3.1 |
| By email |
5 762 |
*5 916 |
-2.6 |
| Total |
330 874 |
351 781 |
-5.9 |
| * 2002 figure adjusted to exclude unsolicited emails and other emails requiring no action
|
|
| 4c. Door count |
| |
2003 |
2002 |
% change |
| |
3 145 385 |
2 790 780 |
12.7 |
|
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