10 Staff Perception Survey

The Staff Perception Survey held in 1999 showed an increase in satisfaction to 74% compared with 66% for a similar survey held in 1998. The survey covered areas such as communication, career growth and development, benefits and compensation, work conditions, resources, commitment to quality. In order to further improve areas of perceived deficiency, the University Librarian visited library sites to obtain staff feedback and ideas. As well, a Working Party convened by Barbara Jacoby examined the comments of staff and the outcomes of the 1999 survey. As a result, a number of recommendations for action were made to CODIL and were included in the Library Business Plan.